Kill the Contact Center
Your 50-person support team becomes 8 people + Assista.
Companies spend $3-5M/year on L1/L2 support teams. 80% of tickets are repetitive: password resets, order status, returns, billing questions. Humans copy-paste between Zendesk, Slack, CRM, and email all day.
The solution
AI agent reads incoming tickets from Intercom, Zendesk, and email via Gmail
Navigator browses internal tools (order management, billing systems) to pull customer context
Auto-resolves 70-80% of tickets with real actions: process refund, update account, send tracking
Escalates edge cases to remaining humans via Slack with full context summary
Knowledge base (RAG) loaded with SOPs, product docs, return policies — agent follows them exactly
This is already happening
AI handled 2.3M conversations/month, replacing 700 agents. Resolution time: 11 min to 2 min.
KlarnaCut support from 9,000 to 5,000 with Agentforce.
SalesforceAI will cut $80B in global call center labor costs.
GartnerAssista connects to your stack
Common questions
Automate your customer support
50 agents to 8 people. $2-4M/year in savings. Start free today.