Kill L1/L2 Support
Your 15-person IT helpdesk becomes 3 senior engineers + Assista.
IT teams spend 70% of their time on L1/L2 tickets: password resets, access provisioning, VPN issues, software installation. These are formulaic and solvable. Companies pay $600K-1.2M/year for this.
The solution
Receives tickets from Slack, Jira, and email
Auto-resolves L1 (password resets, access requests) by executing actions via Navigator on admin portals like Okta, Google Admin, AWS IAM
Handles L2 (VPN troubleshooting, software install guides) with knowledge base loaded with IT runbooks
Creates Jira/Linear tickets for genuine L3 issues with full diagnostic info
Sends resolution confirmations and satisfaction surveys via Slack/email
Runs proactive monitoring: checks system dashboards (Datadog, Sentry) and creates tickets before users report issues
This is already happening
80% of companies using or planning AI chatbots for IT helpdesk by 2025.
IndustryAI agents reduce manual IT workloads by 60%.
ServiceNowTypical resolution: 12 min to under 2 min for L1 tickets.
BenchmarkAssista connects to your stack
Common questions
Automate your it helpdesk
15 techs to 3 senior engineers. $400K-900K/year in savings. Start free today.